Refund policy

Return & Refund Policy – G.A.I.N.S.

At G.A.I.N.S., part of Vitalis Group B.V., we stand for premium quality and transparency. If something is not right with your order, we’ll make it right.

30-Day Satisfaction Guarantee

We offer a 30-Day Satisfaction Guarantee in addition to your statutory rights.

Valid once per customer.
Applies to 1 jar per order (even if multiple jars were purchased).
Requests must be made within 45 days of purchase.
The jar must be at least 2/3 used, but not completely empty.
Proof of purchase (order number) is required.

Returns Address:
G.A.I.N.S. – Vitalis Group B.V.
Noordhoven 19
6042NW Roermond
The Netherlands

Return shipping costs are the responsibility of the customer.

Damages & Issues

Inspect your order upon delivery. If your order is damaged, defective, or incorrect, contact us within 48 hours at support@gains.eu. We will send a replacement free of charge.

Exceptions / Non-Returnable Items

For health and safety reasons, supplements can only be returned under the 30-Day Satisfaction Guarantee if the safety seal is intact or conditions above are met.

Other non-returnable items:

Perishable goods
Custom or personalized products
Gift cards
Sale items

Exchanges

To get a different product, return your eligible item first and place a new order after approval.

EU 14-Day Cooling-Off Period

For EU customers: you have the statutory right to cancel or return your order within 14 days without giving a reason.

Items must be unopened, unused, and in original packaging.
Return shipping costs are the responsibility of the customer, unless otherwise stated.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved.

Refunds are issued to your original payment method within 10 business days.
Banks or credit card companies may take additional time.
If 15 business days have passed since approval and you haven’t received your refund, contact support@gains.eu.